Privacy Policy

Effective Date: September 2020
Last Updated: November 25, 2024

At Theracure Physical Therapy, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our website, mobile applications, and services.

1. Information We Collect

We collect personal information necessary to deliver high-quality care and services, including:

  • Identity Information: Name, email address, phone number, and address.
  • Health Information: Medical data relevant to your treatment (e.g., medical history, appointment details).
  • Usage Data: Browsing activity on our website and interactions with our services to enhance user experience.
  • Communication Data: Preferences for receiving updates, promotions, and notifications.

2. SMS Communication Policy

We use your phone number to provide SMS communications such as appointment reminders, promotional offers, and service updates. By providing your phone number, you consent to receive SMS messages from Theracure PT. Message and data rates may apply.

  • How We Use SMS Data:
    • To send appointment reminders and follow-ups.
    • To share promotional messages (if opted in).
  • Opt-Out: Reply “STOP” to any SMS message or contact us at contact@theracurept.com to manage your preferences.
  • Data Sharing: We do not sell or rent your phone number. SMS data may be shared with third-party service providers assisting in message delivery under strict data protection agreements.

3. How We Use Your Information

Your personal information is used for purposes such as:

  • Scheduling appointments and managing patient records.
  • Responding to inquiries and providing customer support.
  • Delivering medical care and treatment.
  • Sharing updates, promotions, and news about our services (with your consent).
  • Improving website functionality and user experience.

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your data in the following situations:

  • To comply with legal obligations.
  • With your explicit consent, to trusted partners like healthcare providers, insurers, or billing services.
  • To third-party service providers assisting in our operations, bound by confidentiality agreements.

5. Data Retention and Security

  • Retention: Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.
  • Security: We implement industry-standard measures, including encryption, secure servers, and regular audits, to safeguard your data.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Restriction: Restrict the processing of your data under certain conditions.
  • Objection: Object to data processing for legitimate interests.
  • Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at contact@theracurept.com or (925) 474-4720.

7. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights under the CCPA:

  • Right to Know:
    You may request information about:
    • The categories of personal information we collect.
    • The purposes for collecting or sharing your information.
    • The categories of third parties with whom we share your information.
  • Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal obligations).
  • Right to Opt-Out of Sale: We do not sell personal information. If practices change, we will provide a “Do Not Sell My Personal Information” link.
  • Right to Non-Discrimination: We will not deny services, charge higher prices, or provide a different level of service if you exercise your rights.

To exercise these rights, contact us at contact@theracurept.com or (925) 474-4720.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. Verification of the agent’s authority may be required, including written permission and proof of identity.

8. Cookie Policy

We use cookies to:

  • Enhance your browsing experience.
  • Analyze website traffic.
  • Improve our services.

You may disable cookies in your browser settings, though some functionalities may be affected.

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children without parental consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Updates to This Policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will govern how we handle your personal information. Material changes will be communicated on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Theracure Physical Therapy
Email: contact@theracurept.com
Phone: (925) 474-4720